When we place a Hyperfibre order, we are also requesting a technician to come to your property to install a new ONT, this will replace your existing ONT, but no new cabling will need to be installed. This ONT isn't attached to the wall, but stands up, so it will need somewhere to sit. The fibre cable will be extended to accommodate it's location.
Getting connected is easy. The technician will do the majority of the work, however, when plugging everything in, there are a few things to note.
Step 1 - Plugging in
- The ONT powercable is plugged into the "UPS" port.
- If you have a 10G capable router or device, this can be plugged directly into the LAN10G port. Otherwise, the LAN 1-4 ports are available.
- The TEL 1-2 Ports are not available.
- The USB ports can be enabled in the GUI.
Step 2 - Turning on and Configuring
Turn the ONT on by pressing the ON/OFF button on the far left.
There are a few available buttons:
|WPS||Press to enable WPS|
|LED||Press to turn on/off LEDs on the top of the ONT.|
|WLAN||Press to turn on/off Wireless functionality|
|RST||Pressing the Reset button for less than 10 seconds reboots the ONT; pressing the Reset button for 10 seconds resets the ONT to the factory defaults which should not be done|
You can also connect to the internet via the Wireless built into the ONT. Look for your wireless name and password on the bottom of the ONT, it should be labeled SSID (2.4G), SSID (5G) and WiFi Key.
The Lights along the top of the ONT display a number of important information:
Green Solid - Powered on
Off - Powered off
Green Solid - Running on AC Power
Red - Operating on Battery Power
Off - Battery Alarm
|PON (Optical Light)||
Green Solid - The ONT has an optical signal
Green Flashing - Device is attempting to link
Off - Optical is Down
Green Solid - Connected to the Chorus network
Off - Not connected to the Chorus network
Green Solid - ONT is authorised
Green Flashing - ONT is synchronising with Chorus
Off - Not Authorised
Green Solid - ONT has an IP address from MR
Green Flashing - ONT is requesting an IP
Off - Device in Bridged Mode/Session dropped for another reason
WPS 2.4G and 5G
Green Solid - WPS link is up
Green Flashing - WPS link activity
Off - WPS is down or not connected
WLAN 2.4G and 5G
Green Solid - WiFi is Enabled
Green Flashing - Traffic is passing through WiFi
Off - WiFi is Disabled
LAN 1 - 4
Green Solid - Ethernet is linked
Green Flashing - LAN Activity is Present
Off - Ethernet not connected
If you have a UPS, the ONT can be plugged directly into an available port. The ONT can detect when power has been diverted to the UPS and will display a light at the top labeled "Battery".
Making Changes to your ONT/Router
Your ONT can be configured to your liking via the configuration page, you can change:
- Wireless Details, SSID and Password
- Port Forwarding
- WAN & LAN settings
- Wireless Scheduling
Access the configuration page by typing 192.168.1.254 into your browser's URL bar.
The default username and password will be supplied on the label, located on the bottom of the ONT.
Firstly, run through Internet Not Working Guide selecting Chorus as your provider and the GEN 3 ONT.
Take note of your ONT lights, specifically "PON" (this is the same as LOS), and "Internet" (the same as a router's Internet light).
Hyperfibre specific troubleshooting:
- Make sure the power button is pushed in and the Power light is on.
- Ensure the PON and Internet light should be Green Solid.
- If PON is Off - There is a fibre fault, contact us
- If PON is On, but Internet is Off - The ONT cannot get an IP, contact us
- If you are connecting devices over WiFi, ensure the WiFi lights are on.
- If you are connecting via ethernet, make sure the device is connected to any LAN port and that LAN port light is lit up
Please follow our Slow Speeds Guide first.
Hyperfibre Specific Troubleshooting:
In this scenario, we are assuming you have a 10G capable router, a 10G capable device, and a CAT6 cable (minimum).
- Ensure your 10G router is connected to the 10G port on the back of the ONT with a CAT6 (or better) cable.
- The other end of the cable should be in the port specified by the manufacture to use for 10G
- Check your router settings to make sure 10G is enabled (if required)
- Make sure the server you are connecting to can support 10G up or down.
- Check your computer's NIC is running at 10G, network and internet settings > change adapter settings > double click your adapter > look for 10Gbps.
- Plug your computer directly into the 10G port on the router to test and isolate.