Now that we have eliminated WiFi from being a problem, we next want to isolate your router.
Your computer should still be connected to the router, however we want to plug it into your fibre box.
- Plug a single ethernet cable directly from your device (e.g. laptop/ PC) into the first LAN port on your Fibre Box. This should be attached to the wall.
- Make sure your router is no longer connected to either your device, or the Fibre Box and you are able to connect to a web page.
- It may take a few minutes to connect to the internet.
- Once connected, rerun the speed test to see if this has resolved the issue.
Has this improved your speeds?