We need to make sure your router is connected properly. VDSL runs through your existing wall jacks, so look for a wall socket that looks similar to this.
The included cable with your router should be able to plug into this port. It should look like this:
One end of this cable will plug into this socket. The other end of the cable should plug into your router's DSL port. On our Wifi Hub, it's this grey port.
The cable only goes in one way, and you will hear a *click* when it's securely in the socket.
Finally, make sure your router is connected to power using the black power cable supplied with the router and the power button is pushed in.
Your socket may look like this:
If it does, you may need a different cable. This is called a BT plug, and to connect it to your router you will need a BT or RJ11 cable.
These can be found at most electronic stores. If this isn't an option, get in touch with us here.
Make sure you don't use any filters or have anything else plugged into the wall jack. There should only be a single cable between the wall jack and your router. In addition to this, make sure your other wall jacks around the home have nothing plugged in as this may interfere with your connection.
Has this resolved your issue?